A PMS (Property Management System) focuses on reservations, guest profiles, channel distribution, and payments.

Luingo is the operational execution layer that sits beyond the PMS.

Where a PMS manages bookings, Luingo manages what actually happens on the ground.

Luingo turns check-ins and check-outs into automated cleaning and inspection workflows. It tracks staff attendance with GPS verification. It enforces SOP checklists with photo-proof steps. It routes maintenance tickets and ensures accountability across multiple properties.

In simple terms:

• PMS = reservations and guest data
• Luingo = staff execution, quality control, and operational transparency

Most operational failures in hospitality don’t happen at the booking level – they happen in execution. Luingo exists to control that layer.

No –  Luingo does not replace channel managers like Guesty or Hostaway.

Channel managers focus on:

• Listing distribution
• OTA synchronization
• Guest messaging
• Reservation management

Luingo focuses on:

• Staff coordination
• Cleaning and maintenance execution
• GPS attendance tracking
• SOP enforcement
• Vendor ticket routing
• Multi-property operational control

Many operators use both together.

Guesty/Hostaway manage the booking layer.
Luingo manages the execution layer.

If your bookings are organized but your operations still depend on WhatsApp groups, spreadsheets, and manual coordination –  Luingo is the missing operational system.

Yes – and this is where Luingo goes beyond typical channel manager reporting.

Standard channel managers usually provide:

• Revenue summaries
• Occupancy reports
• Basic financial exports

Luingo expands reporting into full operational transparency.

With Luingo, owners can access:

• Real-time operational dashboards
• Task completion performance
• Staff attendance data
• Cleaning verification logs
• Maintenance history
• Inventory tracking
• Operational expense tracking
• Cost ratios and performance indicators

This means owners don’t just see revenue numbers –  they see how the property is being managed.

Luingo bridges the gap between financial reporting and operational accountability, which most PMS or channel manager systems do not provide.

Luingo automates villa cleaning schedules in more ways than just “calendar → create a task”.

You can automate workflows based on:

• Booking events (check-in / check-out / mid-stay cleans)

• Recurring routines (daily, weekly, monthly, seasonal)

• Property rules (different SOPs per villa, unit type, or occupancy level)

• Task dependencies (inspection only after cleaning is completed)

• Time windows (e.g., “start cleaning at 11:00 after checkout”)

• Role-based assignment (auto-assign by team, property, or job role)

• Quality verification (photo-proof steps, checklist completion, supervisor review)

• Exception handling (urgent maintenance, late checkout, priority resets)

So instead of relying on staff remembering what to do, Luingo runs your operation like a repeatable system:

Booking data can trigger the workflow –  but Luingo controls execution, standards, timing, and accountability.

That means every turnover becomes predictable:
clean → inspect → fix issues → confirm readiness – across one villa or 100+.

Luingo includes built-in GPS attendance tracking designed specifically for hospitality teams.

Staff can only check in when physically within the property’s defined geo-radius. This prevents remote or fake check-ins.

Each check-in and check-out creates a verified attendance record that can be:

• Exported for payroll
• Linked to specific tasks
• Reviewed by supervisors
• Used to measure staff performance

For multi-villa operations, this creates transparent oversight without micromanagement.

Instead of asking “Did the cleaner arrive?”, you have verified operational data.

Yes.

Luingo includes a ticketing system that can route maintenance and service requests directly to vendors via WhatsApp while keeping the entire workflow tracked inside one central system.

When a maintenance issue is created:

• The job can be assigned automatically
• The vendor receives structured job details
• Status updates can be tracked
• Completion can require verification steps

This removes chaos from scattered WhatsApp group chats while still working with how service providers operate locally.

Luingo keeps communication practical for vendors — and structured for management.