Give guests an insider’s guide to your property and a direct line to the people who bring their stay to life.
Introduce the team, show guests around the villa and its facilities, and share the local places you recommend. From the same guide, guests can arrange an airport pickup, order breakfast or reserve a spa treatment. Your team receives each request with the booking details it needs.
Offer extras when they’re useful: a private chef for the first evening, a poolside drink after a swim, or a family tour for tomorrow. With Paid Concierge, guests can book your services and add purchases to their stay bill.
Start with what your property offers. A villa with a chef might feature breakfast and beverages. A retreat might give that space to spa treatments and nearby walks. Pick your icons, apply your own colors and logo, and add your photos, menus and local recommendations.
Keep the home screen simple with a few tiles, or arrange nine in a three-by-three grid. With Free Concierge, share menus, collect included breakfast choices and take in-house requests. With Paid Concierge, a menu can take a food order or payment, and a facility tile can reserve a court or table.
Check-in
Villa guide
Food & drinks
Facilities
Family & kids
Explore nearby
Airport transfer
Breakfast
Beverages
Spa
Sports & fitness
Accessibility
Tours & experiences
My bill
Get help
FROM ARRIVAL TO CHECKOUT
One stay, connected to your team
Manage Concierge from its desktop page in Luingo OS. Set up content and services by property, then follow requests and charges from each guest’s booking.
Before arrival
Send a personal stay link by mobile or OTA message. Guests confirm booking details, add contact information and complete traveler registration. Properties configure the documents and local reporting steps they need.
From the airport
Group travelers by flight, collect a driver contact number and schedule an included or paid transfer. Guest relations can revise a pickup from the booking when a flight change arrives through an OTA.
Around the villa
Publish galleries, bedroom guides, house rules, staff hours and accessible routes for each property and subunit. Offer breakfast choices before arrival, daily, or for the entire stay.
At the pool or spa
An NFC tag or QR code identifies the lounger or table for delivery. Guests can request spa treatments with advance notice or reserve available courts. Each villa shares its allowance. Extra sessions go to staff for approval and leave the slot open until confirmed.
With family and friends
The booker invites companions with personal links. Set a separate payer, require approval for purchases, or give a child a daily or whole-stay allowance. Guests with children can see cots, high chairs, playgrounds and family activities.
Through guest relations
Guests can message staff or report an issue. The team can confirm in-house services, arrange an outside provider and send a quote for approval. A guest who missed the invitation can scan the villa tag and verify their stay before placing an order.
On the guest bill
Minibar, dining, transfers, spa and company tours appear on one itemized stay bill. A request starts pending. A deposit posts when due and the remaining charge follows the service terms. Management can require settlement at reception when an unpaid balance reaches its limit.
After the stay
Guests can share a public villa guide with friends, contact management for a direct booking, and follow the property’s Google review invitation. Private booking details stay within the guest’s own access.
Free Concierge
Give every booking a personal welcome. Guests open a link in their browser, confirm who is arriving and prepare their stay with your team.
Prepare the arrival
Collect traveler details, flight numbers and a contact for each arrival group. Schedule the driver and keep guest relations informed when pickup plans change. Guests who miss the invitation can scan a villa tag and verify their stay.
Look after guests in-house
Publish your villa guide, menus, staff hours and accessibility information. Guests can choose an included breakfast for tomorrow or for their whole stay, request a cot or high chair, and ask staff for a spa appointment. The team handles any payment separately.
Make the guide your own
Use your logo, colors and property photos. Show the rooms and amenities included in each booking, share selected villa information with friends, and invite departing guests to review the property.
Offer local experiences
Viator supplies the external tours and handles the guest’s booking. The affiliate commission goes to Luingo. Your team can offer guests things to do without maintaining a tour catalogue.
Paid Concierge
Run food orders, timed reservations and guest payments from the same stay. Each purchase records who requested it, who will deliver it and whose bill it belongs on.
Take food and drink orders
Sell breakfast, room service, restaurant dishes, cocktails and other beverages from your own menu. Guests can reserve a dining table or order to their villa, table or pool lounger. A QR code or NFC tag can fill in the delivery location for the team.
Book spa treatments and sports facilities
Guests choose a treatment time or reserve an available tennis court, squash court or other facility. Set advance notice, therapist capacity and maximum session length. Give each villa a booking allowance. Extra sessions go to staff for approval and the slot stays open until confirmed.
Sell your own services and tours
Create products for paid airport transfers, private chefs, babysitting, excursions and activities. Assign in-house staff or ask an external provider for availability, send a quote to the guest and confirm the reservation once accepted.
Collect payments on the agreed terms
A request appears as pending. Minibar consumption posts when recorded, and a completed spa treatment can post after the session. For a tour with a deposit, post the deposit when due and the remaining amount on completion. The guest can see each charge and the balance still owed.
Keep separate bills within one booking
Two couples can share a villa and keep two bills. A larger group can have more. Give each companion personal access, identify the payer for each order, and keep the delivery room or seat separate from the bill. One parent can also pay for the whole family.
Choose who can spend
Let an invited guest pay independently, charge eligible purchases to the main guest, or ask permission every time. When a child requests a drink, the payer sees the item and price and can approve or decline before staff prepare it.
Set individual budgets and a settlement limit
Give each person an allowance per day or for the entire stay. Purchases above the remaining allowance need payer approval. Management can also cap the unpaid balance and require settlement at reception before further chargeable orders.
Choose your experience catalogue
Offer your own activities, retain Viator, or use both. Select experiences by theme, product or operator. With the company’s own Viator affiliate account, the attributable commission goes to the company. A tour already paid to Viator adds nothing to the villa bill.
Send the stay link by mobile message or through the booking platform. It opens in the guest’s browser. A guest who misses the invitation can scan the villa’s QR code or tap its NFC tag to browse public information and verify their stay before ordering or booking.
What can a property offer with Free Concierge?
Welcome guests with branded check-in, a villa guide, included breakfast choices, driver scheduling and in-house service requests. You can publish a spa menu and handle appointments with your team. Property payments are settled separately.
When does Paid Concierge make sense?
Choose Paid Concierge to take food and beverage orders, book tables or treatments, sell your own tours and transfers, and collect charges on the stay bill. Your staff can fulfil a request in-house or confirm the price and availability with a provider.
Can guests on one booking pay separately?
Yes. The booker can invite companions and assign a separate bill or a shared payer. A parent can approve each purchase or give a child a daily or whole-stay allowance. Purchases above the allowance need approval.
Can we choose different menus for different villas?
Yes. Use your company’s logo and colors, then select the photo, directory content and service tiles for each property or subunit. A family villa might offer cots and breakfast. A wellness retreat might feature spa treatments and local activities.
What happens when two villas want the same court?
Each facility has its own calendar. Management can set a booking allowance per villa and review requests for extra time. An extra request leaves the slot available until staff confirm it.
Who receives the Viator commission?
On Free Concierge, the affiliate commission goes to Luingo. On Paid Concierge, you can use your company’s own affiliate account, curate the catalogue or turn Viator off. A tour paid directly to Viator adds nothing to the guest’s villa balance.
