Privacy Policy

1. Overview

Luingo OS is committed to protecting the privacy and personal data of its Subscribers and Users. This Privacy Policy outlines how Quantum369 Ltd collects, uses, stores, and shares information through the Luingo OS platform, including its web-based dashboard and mobile applications.

2. Information We Collect

We may collect the following types of data:

• Account Information: Name, email address, phone number, company name, and login credentials.
• Operational Data: Task logs, attendance records, property details, staff assignments, and workflow metadata.
• Device & Usage Data: IP address, device type, browser version, operating system, and usage patterns.
• Location Data: GPS coordinates for attendance tracking and field operations (if enabled).
• Messaging Data: Content and metadata from integrated services (e.g., WhatsApp, Twilio, OneSignal).
• Third-Party Data: Information received from OTA platforms (e.g., Airbnb, Booking.com) or channel managers.

3. How We Use Your Data

We use collected data to:

• Provide and improve Luingo OS services
• Authenticate users and manage permissions
• Facilitate messaging, notifications, and integrations
• Generate operational insights and reports
• Ensure compliance with legal and regulatory obligations
• Communicate updates, service notices, and support responses

4. Data Sharing and Disclosure

We do not sell or rent your data. We may share data with:

• Service Providers: Hosting, analytics, and messaging partners under strict confidentiality agreements
• Third-Party Integrations: Only as required to fulfill requested functions (e.g., sending a WhatsApp message)
• Legal Authorities: If required by law, subpoena, or to protect rights and safety

5. Data Storage and Security

• Data is stored in secure cloud environments with encryption in transit and at rest.
• Access is restricted to authorized personnel only.
• We implement regular security audits and vulnerability assessments.

6. Data Retention

• Operational data is retained for the duration of the subscription and up to 30 days post-termination.
• Messaging and integration logs may be retained longer for audit or compliance purposes.
• Subscribers may request data export or deletion within the retention window.

7. User Rights

Subscribers and Users may:

• Access and review their personal data
• Request corrections or updates
• Request data export (in structured format)
• Request deletion, subject to legal and operational constraints

8. Cookies and Tracking

Luingo OS may use cookies and similar technologies to:

• Maintain session state
• Analyze usage patterns
• Improve user experience

Users can manage cookie preferences via browser settings.

9. International Data Transfers

Data may be processed in jurisdictions outside the Subscriber’s location. We ensure adequate safeguards are in place, including contractual clauses and secure transfer protocols.

10. Updates to This Policy

Quantum369 Ltd may update this Privacy Policy from time to time. Subscribers will be notified of material changes via email or platform notice.

11. Contact

For questions or concerns regarding this Privacy Policy, please contact:

support@luingo.com
Quantum369 Ltd, Singapore